Effective communication and building positive relationships stems from knowing when to listen, speak and act. However, to really understand how to interact well, you need to dig a little deeper. Think about the last time you had an in-person conversation with a stakeholder? When they were speaking, what did you do? Did you take notes or present any […]
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Internal Community engagement is often overlooked as a vital part of a project. When time frames are tight and resources are limited, community engagement (and not the legislated ‘exhibition period’) is viewed as something to cut time down. Convincing your boss that time and resources should be spent on the engagement process sometimes isn’t easy […]
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For years, the bond between a bank and its customers has served as the operational backbone of business processes. Engaging with Financial Industries isn’t something that develops overnight. Trust, dialogue, and consideration need to be continually built upon to form relationships with customers. A study by Gallap suggests each engaged customer is likely to bring banks 37% more annual revenue compared to […]
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Most organisations have two types of employees: People who embrace internal knowledge sharing and creating meaningful and transparent data or, members who keep business information to themselves. Modern, effective businesses aim to reduce the number of employees who hoard knowledge. Data transparency contributes to increased productivity, improves data transparency and helps prioritise work. The goal for organisations […]
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There are many benefits of knowledge sharing. Organisational sharing expertise helps create a competitive business advantage. Knowledge Management Systems improve operational efficiency and help the business quickly respond to change. Teams need information sharing capabilities to support organisational and strategic activities. Let’s look at how data transparency can improve operational activities. Tina, the Minister’s personal assistant, needs access to last […]
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We all share knowledge every day. At work, at home, across different channels. But what does effective team knowledge sharing look like in the field of stakeholder engagement? A common problem we are often asked to solve is increasing transparency across teams. But what is the underlying issue we are actually trying to solve here? A […]
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Whether you’re communicating with your internal or external stakeholders, you need to provide consistent messages and your data must remain up-to-date. Your stakeholders usually have a specific interest in your business. They want to know the most recent information that applies to them. We previously wrote an article about why consistent messaging to your stakeholders is important, but […]
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How your data is like a new pair of shoes? It’s often hard to quantify the value that real data has to your business. Arthur Nielsen, an innovator in data gathering said “The price of light is less than the cost of darkness”. Whilst this is true, without hard numbers it is difficult to justify […]
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Following on from my blog about the Power of Proactive Engagement, I thought I’d tell you a little more about an innovative community engagement case study by one of our clients, the Water Corporation. The WA Water Corporation has begun work on its groundwater replenishment scheme. Groundwater replenishment is an innovative concept where treated wastewater […]
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Having accurate data and a complete history of contacts in your database, list or software system is critical to making informed business decisions. I recently outlined some of the benefits of this, and today I want to share with you eight tried and tested tips to help you maintain a clean, accurate database. These can be applied […]
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