Reducing Public Outrage: Six Effective Strategies

Last year we were fortunate enough to attend a workshop with internationally renowned Dr. Peter Sandman, who is an expert in managing public outrage and risk communication. We aren’t by any means experts in this area but we felt compelled to share some of our key learnings. In our previous article, Managing Stakeholders in High-Stress […]

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Keep your Database, CRM and Contact Lists Clean With These 8 Tips

Having accurate data and a complete history of contacts in your database, list or software system is critical to making informed business decisions.  I recently outlined some of the benefits of this, and today I want to share with you eight tried and tested tips to help you maintain a clean, accurate database. These can be applied […]

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Information Security and Quality – We are ISO 27001 and ISO 9001 Certified

At Consultation Manager, we pride ourselves on our commitment to quality and information security. This is why we’ve undertaken accreditation from the International Organization for Standardization (ISO) for ISO 27001 and ISO 9001. ISO International Standards ensure that services are reliable and of high quality. They make things work by giving world-class specifications for services […]

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Risk Communication: 5 Steps To Reduce Public Outrage

Managing Public Outrage with Dr. Peter Sandman Last week we had the opportunity to spend some time learning from internationally renowned Dr. Peter Sandman at his Risk Communication and Reputation Management Intensive Seminar. What we learned was surprising, somewhat confronting, and applicable in more ways than we could have imagined. The seminar covered a range […]

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How Proactive Stakeholder Engagement Helped Reduce Ministerial Letters by 90%

Following on from my blog about the Power of Proactive Engagement, I thought I’d tell you a little more about my experience managing Ministerial letters, and how proactively engaging with Members of Parliament can help significantly reduce the time and resources spent dealing with these issues.   Anyone who has worked in government knows how […]

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Cracking the Small Cap Code: Changes to Community Consultation Requirements

In March 2016, the NSW dept of Resources and Energy released their Exploration Code of Practice: Community Consultation, which outlines new, enforceable mandatory record keeping and annual reporting rules for prospectors.  This development reflects a growing national focus on the importance of process, documentation and reporting for community consultation in the sector. Are you prepared for the changes? The new […]

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The Power of Proactive Engagement

Are you proactively engaging with your stakeholders and community? You’ve heard the adage – if you don’t measure it, you cannot manage it! The same applies to community and stakeholder engagement. Having a stakeholder management system in place enables organisations to track stakeholder issues, evaluate relationships and measure performance. And if you can move from […]

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Notes from the CEO: Data, data, everywhere!

One of the most common problems we see when speaking to organisations who are considering implementing a Stakeholder Management system is distributed data. Stakeholder engagement is a complex process and isn’t the exclusive realm of the communications professional. Engagement occurs whenever a member of your team has contact with someone who has an interest in your organisation’s activities. […]

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Notes from the CEO: Data Security and Data Sovereignty, our commitment to you

At Consultation Manager, our stock in trade is managing highly sensitive data on your behalf.  We take this responsibility very seriously and are committed to achieving best practices in data security and data sovereignty. As part of this commitment we are currently working towards our ISO27001:2013 certification.  ISO27001 is a widely-recognised, international security standard that specifies […]

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Notes from the CEO: Why go cloud?

At Consultation Manager, we made the decision to go to the cloud in 2005 – before it was ‘a thing’.  We called it ‘web-based software’, which was admittedly far less cool than ‘cloud computing’, which Google and Amazon started promoting in 2006 and ‘Web 2.0’, which was popularised around the same time. But what do […]

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