iso-accreditation

Did you know that Consultation Manager has two ISO accreditations?

We actually have two ISO accreditations – 27001:2013 for Information Systems Management, and 9001:2015 for Quality Management.   Recently, I had the invaluable opportunity to attend a 4-day training course to learn about ISO accreditations and their importance to an organisation. Not only did the training teach me to understand existing accreditations, but it also helped me critically evaluate our existing management system […]

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merging_contacts

Did You Know You Can Merge Contacts In Consultation Manager?

In the Customer Success team, we’re obviously quite well versed in Consultation Manager and its features.   But we’ve found in our conversations with you, our clients, there are a couple of handy features you might not know about or would like some extra information on.   So, we’ve decided to start a series where we’ll be exploring a different feature […]

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7 Tactics to Maintain Positive Stakeholder Relationships

A well-developed stakeholder communications plan is essential for building positive stakeholder relationships. However, this leads to the question, what is an effective engagement strategy? The key is to find a balance and ensure the right tactics suit the appropriate stakeholders. If you get the process right, then your stakeholders will champion your project. They will help your project […]

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Steve and Jack take on the UK

Have you ever gone on an adventure to a place you’ve never been to before? Maybe the destination was a foreign land, or perhaps you went camping for the first time. How did you feel entering unknown territory? Were you excited and full of enthusiasm to begin your day? Or were you scared, even a little anxious of the […]

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support-portal

Check out our new and improved CM Support Portal

Our job in Support is to make sure your Customer experience using Consultation Manager is easy for you, our clients. Whether it’s helping you directly or making it easy for you to locate the resources to find the knowledge yourself. While we’ve always had these options available, our new CM support portal aims at making […]

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CM Customer Success: Our new way to better help our clients

It’s no secret the CM customer success team strives to deliver timely and exceptional customer service. Recognising you, our clients, are integral to our success, we are excited to announce the expansion of our Customer Success team! What does this mean? In the past, Enterprise Clients have been allocated a single point of contact as an Account Manager. Moving […]

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Let’s Talk About Consultation Manager’s Support Team

Have you previously contacted Consultation Manager’s Support Team?  As Customer Success Manager, it is my role within the organisation to ensure your customer experience and needs are met, with the highest level of satisfaction. We have been doing a lot of work behind the scenes to build a crew of enthusiastic, passionate and innovative individuals. […]

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