Have you previously contacted Consultation Manager’s Support Team? As Customer Success Manager, it is my role within the organisation to ensure your customer experience and needs are met, with the highest level of satisfaction. We have been doing a lot of work behind the scenes to build a crew of enthusiastic, passionate and innovative individuals. […]
At Consultation Manager, we are very excited to announce our new CEO, Chelsea White. Chelsea started working with Consultation Manager in 2014 and since, has exceeded expectations through her business growth and development. Chelsea’s success began at just 18-years-old, when she started her own profitable business which helped shape her personal approach to Business Development and Account […]
Financial Year Reflections is the perfect time to praise your successes and challenges, both personally and professionally. It’s also the best time to determine where you want your path to take you in the future. On June 30, four Brisbane-based Customer Success leaders, did exactly that. Consultation Manager’s CEO, Chelsea White and the other Customer […]
A basic rule of thumb is to keep clear and consistent messaging throughout all your business strategy efforts. This includes a clear to your internal team and stakeholders. Confusing your stakeholders is incredibly dangerous. The increase of social media use makes it very easy for unhappy stakeholders to publicise their dissatisfaction on the web. Stakeholders have a vested […]
The future of the US transportation and infrastructure industry is something to get excited about. We can thank the economic boom over the last 50 years and the need for the network of highways to make transporting goods more efficient. The current state of US infrastructure is something most aren’t afraid to talk about, as […]
As part of a major highway upgrade project in Queensland’s North Coast Region, the Department of Transport and Main Roads (TMR) and GHD worked together to ensure local residents were informed about the project, their needs considered and their voices heard. Finalists in the 2016 Champions of Innovation Award in Community Engagement, GHD’s Stakeholder Engagement team […]
Imagine yourself sitting in a town hall meeting discussing the latest traffic project in the city. An individual stands up and angrily expresses their opinion about a problem, but you don’t necessarily agree with them. You might not be alone either. That angry member of the community might only represent a small percentage of the […]
Risks associated with isolated engagement Over the last year I’ve seen a shift in the reason clients come to us. In our early days, Consultation Manager was used for short term project engagement and while this is still very much the case, businesses are now starting to recognise the risks in isolated project engagement. The […]
How your data is like a new pair of shoes? It’s often hard to quantify the value that real data has to your business. Arthur Nielsen, an innovator in data gathering said “The price of light is less than the cost of darkness”. Whilst this is true, without hard numbers it is difficult to justify […]
Last year we were fortunate enough to attend a workshop with internationally renowned Dr. Peter Sandman, who is an expert in managing public outrage and risk communication. We aren’t by any means experts in this area but we felt compelled to share some of our key learnings. In our previous article, Managing Stakeholders in High-Stress […]