In the Customer Success team, we’re obviously quite well versed in Consultation Manager and its features. But we’ve found in our conversations with you, our clients, there are a couple of handy features you might not know about or would like some extra information on. So, we’ve decided to start a series where we’ll be exploring a different feature […]
Consistent messaging and data transparency may sound like a lot of work in theory, but really it’s down to client profiling and data transparency. If you have a meeting with a client, the main conversation should be recorded. You don’t need to go overboard and record every single sentence. After all, we are trying to […]
A well-developed stakeholder communications plan is essential for building positive stakeholder relationships. However, this leads to the question, what is an effective engagement strategy? The key is to find a balance and ensure the right tactics suit the appropriate stakeholders. If you get the process right, then your stakeholders will champion your project. They will help your project […]
Big data describes the collection of large volumes of structured and unstructured information. This includes; emails, social media likes and comments, stakeholder conversations and much more. Bill McCabe wrote an article about Big Data stating, “In 2013, big data accounted for a $10.2 billion industry, and is estimated to reach an astonishing $54.3 billion this year.” He explains Big Data doesn’t necessarily involve focusing on using the […]
When preparing a community engagement strategy, you need to know who your community members are, because if you don’t understand key aspects of your community, such as their history, age, social and economic characteristics or even their political persuasion, your engagement may not be as effective as it could be… Here’s what you need to know […]
Effective communication and building positive relationships stems from knowing when to listen, speak and act. However, to really understand how to interact well, you need to dig a little deeper. Think about the last time you had an in-person conversation with a stakeholder? When they were speaking, what did you do? Did you take notes or present any […]
Internal Community engagement is often overlooked as a vital part of a project. When time frames are tight and resources are limited, community engagement (and not the legislated ‘exhibition period’) is viewed as something to cut time down. Convincing your boss that time and resources should be spent on the engagement process sometimes isn’t easy […]
For years, the bond between a bank and its customers has served as the operational backbone of business processes. Engaging with Financial Industries isn’t something that develops overnight. Trust, dialogue, and consideration need to be continually built upon to form relationships with customers. A study by Gallap suggests each engaged customer is likely to bring banks 37% more annual revenue compared to […]
Most organisations have two types of employees: People who embrace internal knowledge sharing and creating meaningful and transparent data or, members who keep business information to themselves. Modern, effective businesses aim to reduce the number of employees who hoard knowledge. Data transparency contributes to increased productivity, improves data transparency and helps prioritise work. The goal for organisations […]
When a project aims to benefit the community, its success often relies heavily on how well it addresses the community’s expectations and responds to an identified problem/issue. This means creating an effective community engagement journey is vital to project success. Early inclusion of the community can add significant value to a project – it enables […]