Let’s talk about Consultation Manager support

Did you know Consultation Manager have a dedicated Support team?

As Customer Success Manager, it is my role within the organisation to ensure your customer experience and needs are met, with the highest level of satisfaction.

We have been doing a lot of work behind the scenes to build a crew of enthusiastic, passionate and innovative individuals. So, for those of you who are not aware, all system users are welcome to contact support directly, by multiple channels, at any time.

We are here to help, and there are plenty of ways to get in touch, so please do not hesitate to reach out.

Support Channels

Self Help

  1. Check out our Knowledgebase

We have plenty of prepared articles on an array of common questions you may have and you might find your answer in here.

  1. Have a look at our dashboard videos

On your dashboard when you first log in, on the lower right-hand side, there are an array of videos to help you navigate your way around Consultation Manager.

Direct Help

  1. Email us

Sending us an email, support@consultationmanager.com, creates a ‘ticket’ in our system, within business hours we aim to personally respond within four hours. From there, we will work with you until we have reached a suitable resolution or provided you with the guidance you were seeking.

  1. We love to chat

Did you know we have a chat function on our website? You will find it on the bottom right-hand corner of your screen. If you have a quick question, jump online and ask away.  On the occasion we miss you on chat, don’t worry, it will automatically send us an email and we’ll get back to you as soon as possible.

  1. Pick up the phone

We always have someone manning the phone during business hours, so feel free to pick up the phone and talk to us on 1300 850 058.

Why contact support?

Simple – You need help

Whether it is how to complete a task, best practice of system use, something training related, basic trouble shooting or something more complex, we can help answer your questions. We know our Account Managers are great and often your first port of call. But they also spend a lot of time out of the office, facilitating meetings, training and travelling. So if you have any questions or concerns regarding Consultation Manager and its use, never hesitate to contact our dedicated Support team directly.

Your feedback is incredibly important to us. Once a ticket is resolved, you will receive the opportunity to give a comment regarding your levels of satisfaction and our customer service. This is important to us and vital to our ongoing improvement. I can assure you, every response (the great and the not so good) is personally read by me, distributed and shared with the whole CM team.

Should you have any additional questions or concerns, get in touch – we are always happy to help!

 


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