Customer Success: Our new way to better help our clients
It’s no secret the Consultation Manager team strive to deliver timely and exceptional customer service. Recognising you, our clients, are integral to our success, we are excited to announce the expansion of our Customer Success team!
What does this mean?
In the past, Enterprise Clients have been allocated a single point of contact as an Account Manager. Moving forward, the Customer Success department will now be responsible for administering all Account Management related functions. You can still utilise our Customer Success crew on regular technical Support channels. Rest assured, this has not changed!
How does it affect me?
All account related questions should now be directed to our Customer Success team on firstname.lastname@example.org or 1300 850 058.
How to get in touch:
Account Related? email@example.com
Support Related? firstname.lastname@example.org
1300 850 058
What are the benefits?
We anticipate that any changes to you and your team will be absolutely minimal, but expect you will reap the benefits in due course.
- Reduced response times
- Experience a variety of expertise
- Centralised knowledge sharing
- Continuity between Support and Account enquiries
- Removal of individual dependency
We are thrilled to be providing an offering to best suit your project demands and team needs. As always, we are pleased to have you on this journey and will continue to meet our Client expectations; providing great, proactive, responsive and personal service.
If you have any specific questions or concerns, please do not hesitate to contact the Customer Success team. They are eagerly awaiting to speak to you all – email@example.com
Interested in getting to know us? Read more about our team here.