internal-community-engagement

7 common internal community engagement road blocks

Internal Community engagement is often overlooked as a vital part of a project. When time frames are tight and resources are limited, community engagement (and not the legislated ‘exhibition period’) is viewed as something to cut time down. Convincing your boss that time and resources should be spent on the engagement process sometimes isn’t easy […]

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Keys to driving a consistent message

Whether you’re communicating with your internal or external stakeholders, you need to provide consistent messages and your data must remain up-to-date. Your stakeholders usually have a specific interest in your business. They want to know the most recent information that applies to them. We previously wrote an article about why consistent messaging to your stakeholders is important, but […]

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4 Ways your Organisation can De-risk Community Feedback

Engaging communities throughout the lifecycle of major projects is just as important as in pre-planning phases. Hearing feedback as your projects progresses is not only important in proactively managing your community but also in understanding risk. The risks we are talking about here are those that are often detrimental – those that can quickly bring projects to a grinding halt, turn governments or […]

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Reducing Public Outrage: Six Effective Strategies

Last year we were fortunate enough to attend a workshop with internationally renowned Dr. Peter Sandman, who is an expert in managing public outrage and risk communication. We aren’t by any means experts in this area but we felt compelled to share some of our key learnings. In our previous article, Managing Stakeholders in High-Stress […]

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8-tips-to-manage-stakeholder-database

Keep your Database, CRM and Contact Lists Clean With These 8 Tips

Having accurate data and a complete history of contacts in your database, list or software system is critical to making informed business decisions.  I recently outlined some of the benefits of this, and today I want to share with you eight tried and tested tips to help you maintain a clean, accurate database. These can be applied […]

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Information Security and Quality – We are ISO 27001 and ISO 9001 Certified

At Consultation Manager, we pride ourselves on our commitment to quality and information security. This is why we’ve undertaken accreditation from the International Organization for Standardization (ISO) for ISO 27001 and ISO 9001. ISO International Standards ensure that services are reliable and of high quality. They make things work by giving world-class specifications for services […]

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Risk Communication: 5 Steps To Reduce Public Outrage

Managing Public Outrage with Dr. Peter Sandman Last week we had the opportunity to spend some time learning from internationally renowned Dr. Peter Sandman at his Risk Communication and Reputation Management Intensive Seminar. What we learned was surprising, somewhat confronting, and applicable in more ways than we could have imagined. The seminar covered a range […]

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How Proactive Stakeholder Engagement Helped Reduce Ministerial Letters by 90%

Following on from my blog about the Power of Proactive Engagement, I thought I’d tell you a little more about my experience managing Ministerial letters, and how proactively engaging with Members of Parliament can help significantly reduce the time and resources spent dealing with these issues.   Anyone who has worked in government knows how […]

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Cracking the Small Cap Code: Changes to Community Consultation Requirements

In March 2016, the NSW dept of Resources and Energy released their Exploration Code of Practice: Community Consultation, which outlines new, enforceable mandatory record keeping and annual reporting rules for prospectors.  This development reflects a growing national focus on the importance of process, documentation and reporting for community consultation in the sector. Are you prepared for the changes? The new […]

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The Power of Proactive Engagement

Are you proactively engaging with your stakeholders and community? You’ve heard the adage – if you don’t measure it, you cannot manage it! The same applies to community and stakeholder engagement. Having a stakeholder management system in place enables organisations to track stakeholder issues, evaluate relationships and measure performance. And if you can move from […]

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