Demographic profiling – know your community

When preparing a community engagement strategy, you need to know who your community members are, because if you don’t understand key aspects of your community, such as their history, age, social and economic characteristics or even their political persuasion, your engagement may not be as effective as it could be… Here’s what you need to know […]

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3 benefits of knowledge sharing creating efficiencies across teams

There are many benefits of knowledge sharing. Organisational sharing expertise helps create a competitive business advantage. Knowledge Management Systems improve operational efficiency and help the business quickly respond to change. Teams need information sharing capabilities to support organisational and strategic activities. Let’s look at how data transparency can improve operational activities. Tina, the Minister’s personal assistant, needs access to last […]

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Online community engagement for land-use planning

For land-use planning organisations, community engagement is generally undertaken in a traditional form (an ad in the local newspaper, notification on Council’s website and or a public hearing) because it is a necessary, legislated part of the process. In the past, land-use planning has been seen as a crucial part of the process that leads to […]

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Online Engagement vs Offline Engagement: Is one more successful than the other?

Imagine yourself sitting in a town hall meeting discussing the latest traffic project in the city. An individual stands up and angrily expresses their opinion about a problem, but you don’t necessarily agree with them. You might not be alone either. That angry member of the community might only represent a small percentage of the […]

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Proactive Engagement with Community and Stakeholders: WA Groundwater Replenishment Scheme

Following on from my blog about the Power of Proactive Engagement, I thought I’d tell you a little more about an innovative community engagement case study by one of our clients, the Water Corporation.    The WA Water Corporation has begun work on its groundwater replenishment scheme. Groundwater replenishment is an innovative concept where treated wastewater […]

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communications-professionals-4-tips-for-innovative-communication

Innovation: 4 Tips For Every Communications Professional

‘Innovation’ has been the word on everyone’s lips for some time now.  Individuals and organisations alike are being challenged to adopt innovative approaches to keep up with a fast-paced, flooded and fragmented business landscape. This is true more than ever for communications professionals, who must find new ways to connect with stakeholders, communities, media, government […]

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Managing Stakeholders in High-Stress Situations with Advanced Empathetic Communication

We recently spent some time with internationally renowned Dr. Peter Sandman who is an expert in managing public outrage and risk communication. In our last article we covered a brief introduction to public outrage and the foundations for empathetic communication. Today we will cover four advanced approaches to managing stakeholders in high stress situations with […]

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Case Next Community Engagement

Case Study: How Casey Next Used Innovation to Drive Community Engagement

Over the coming months we will be showcasing some of the best projects from the Champions of Innovation award. Casey Next is a project that used innovative approaches to engage hard to reach groups. Recently City of Casey supported by Capire undertook its most ambitious community engagement program to date – Casey Next. The Challenge […]

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