Communications and Public Relations

Reducing Public Outrage: Six Effective Strategies

Last year we were fortunate enough to attend a workshop with internationally renowned Dr. Peter Sandman, who is an expert in managing public outrage and risk communication. We aren’t by any means experts in this area but we felt compelled to share some of our key learnings. In our previous article, Managing Stakeholders in High-Stress […]

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Innovation: 4 Tips For Every Communications Professional

‘Innovation’ has been the word on everyone’s lips for some time now.  Individuals and organisations alike are being challenged to adopt innovative approaches to keep up with a fast-paced, flooded and fragmented business landscape. This is true more than ever for communications professionals, who must find new ways to connect with stakeholders, communities, media, government […]

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Managing Stakeholders in High-Stress Situations with Advanced Empathetic Communication

We recently spent some time with internationally renowned Dr. Peter Sandman who is an expert in managing public outrage and risk communication. In our last article we covered a brief introduction to public outrage and the foundations for empathetic communication. Today we will cover four advanced approaches to managing stakeholders in high stress situations with […]

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Case Next Community Engagement

Case Study: How Casey Next Used Innovation to Drive Community Engagement

Over the coming months we will be showcasing some of the best projects from the Champions of Innovation award. Casey Next is a project that used innovative approaches to engage hard to reach groups. Recently City of Casey supported by Capire undertook its most ambitious community engagement program to date – Casey Next. The Challenge […]

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Risk Communication: 5 Steps To Reduce Public Outrage

Managing Public Outrage with Dr. Peter Sandman Last week we had the opportunity to spend some time learning from internationally renowned Dr. Peter Sandman at his Risk Communication and Reputation Management Intensive Seminar. What we learned was surprising, somewhat confronting, and applicable in more ways than we could have imagined. The seminar covered a range […]

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Case Study: Novo Rail – Winner of the COI Award for Community Engagement

We’re thrilled to announce the winner of the Champions of Innovation Award in Community Engagement. Congratulations to Novo Rail Alliance and Aurecon who led the communication and engagement within the project. Novo Rail, as a partnership between Aurecon, Laing O’Rourke and RCR Infrastructure together with Transport for New South Wales, worked together to deliver the […]

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Make Your Community Engagement Meaningful Using These Three Tactics

Written by Sarah Connell from Social Pinpoint   Community engagement projects come in all shapes and sizes, as do the methods used by practitioners to engage with their communities. Regardless of the project, or the method used, the common objective is to collect meaningful data that can be analysed and used to make informed decisions. We […]

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Announcing: The International Champions of Innovation in Engagement Award 2016

Are you being innovative in your approach to engagement? Have you been working on a project that deserves recognition? We are inviting all practitioners in stakeholder and community engagement, planning, communications, media and public relations to submit entries for the 2016 Champions of Innovation in Engagement Awards. This award recognises outstanding initiatives or projects that […]

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The Power of Proactive Engagement

Are you proactively engaging with your stakeholders and community? You’ve heard the adage – if you don’t measure it, you cannot manage it! The same applies to community and stakeholder engagement. Having a stakeholder management system in place enables organisations to track stakeholder issues, evaluate relationships and measure performance. And if you can move from […]

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Why Engage? We ask Seqwater

Seqwater is South East Queensland’s bulk water authority, operating and maintaining an extensive network of dams, treatment plants, reservoirs and pipelines to provide a safe, secure and reliable bulk water supply to the region. Seqwater also provides essential flood mitigation and irrigation services, and manages recreation facilities visited by almost 2.6 million people every year. […]

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