Our job in Support is to make sure your Customer experience using Consultation Manager is easy for you, our clients. Whether it’s helping you directly, or making it easy for you to locate the resources to find the knowledge yourself. While we’ve always had these options available, our new Support portal aims at making this […]
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It’s no secret the Consultation Manager team strive to deliver timely and exceptional customer service. Recognising you, our clients, are integral to our success, we are excited to announce the expansion of our Customer Success team! What does this mean? In the past, Enterprise Clients have been allocated a single point of contact as an Account Manager. Moving […]
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Did you know Consultation Manager have a dedicated Support team? As Customer Success Manager, it is my role within the organisation to ensure your customer experience and needs are met, with the highest level of satisfaction. We have been doing a lot of work behind the scenes to build a crew of enthusiastic, passionate and […]
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At Consultation Manager, we are very excited to announce our new CEO, Chelsea White. Chelsea started working with Consultation Manager in 2014 and since, has exceeded expectations through her business growth and development. Chelsea’s success began at just 18-years-old, when she started her own profitable business which helped shape her personal approach to Business Development and Account […]
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The end of Financial year is an excellent time to stop and reflect on your successes and challenges, both personally and professionally. It’s also the best time to determine where you want your path to take you in the future. On June 30, four Brisbane-based Customer Success leaders, did exactly that. Consultation Manager’s CEO, Chelsea […]
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A basic rule of thumb is to keep a clear and consistent message throughout all your business strategy efforts. This includes a consistent message to your internal team and stakeholders. Confusing your stakeholders is incredibly dangerous. The increase of social media use makes it very easy for unhappy stakeholders to publicise their dissatisfaction on the web. […]
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The future of the US transportation and infrastructure industry is something to get excited about. We can thank the economic boom over the last 50 years and the need for the network of highways to make transporting goods more efficient. The current state of US infrastructure is something most aren’t afraid to talk about, as […]
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As part of a major highway upgrade project in Queensland’s North Coast Region, the Department of Transport and Main Roads (TMR) and GHD worked together to ensure local residents were informed about the project, their needs considered and their voices heard. Finalists in the 2016 Champions of Innovation Award in Community Engagement, GHD’s Stakeholder Engagement team […]
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Imagine yourself sitting in a town hall meeting discussing the latest traffic project in the city. An individual stands up and angrily expresses their opinion about a problem, but you don’t necessarily agree with them. You might not be alone either. That angry member of the community might only represent a small percentage of the […]
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Risks associated with isolated engagement Over the last year I’ve seen a shift in the reason clients come to us. In our early days, Consultation Manager was used for short term project engagement and while this is still very much the case, businesses are now starting to recognise the risks in isolated project engagement. The […]
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