CM News

When a project aims to benefit the community, its success often relies heavily on how well it addresses the community’s expectations and responds to an identified problem/issue. Early inclusion of the community can add significant value to a project – it enables you to use stakeholder opinions to shape the scope and vision of the […]

Organisational knowledge sharing helps create a competitive business advantage. Knowledge Management Systems improve operational efficiency and help the business quickly respond to change. Teams need information sharing capabilities to support organisational and strategic activities. Let’s look at how data transparency can improve operational activities. Tina, the Minister’s personal assistant, needs access to last week’s PR meeting. Kevin, from […]

Community engagement is not the next big thing…  Let me explain. The reason community engagement is not the next big thing is because it has always been a big thing. The very concept of community engagement is at the core of the way society has evolved and developed for thousands of years. I am certain […]

We all share knowledge everyday. At work, at home, across different channels. But what does effective knowledge sharing look like in the field of stakeholder engagement? A common problem we are often asked to solve is increasing transparency across teams. But what is the underlying issue we are actually trying to solve here? A scenario might […]

For a land-use planner community engagement is generally undertaken in a traditional form (an ad in the local newspaper, notification on Council’s website and or a public hearing) because it is a necessary, legislated part of the process. In the past it has seldom been seen as a crucial part of the process that leads […]

Who: City of Gold Coast Goals: To ensure residents, local businesses and industries communication activities are effectively managed. To meet the reporting requirements of the International Games Federation. Background: The Gold Coast, located in Queensland, is a majestic destination including beaches, amusement parks and an energetic atmosphere. Establishment of the Gold Coast 2018 Commonwealth Games Corporation […]

Have you ever gone on an adventure to a place you’ve never been to before? Maybe the destination was a foreign land, or perhaps you went camping for the first time. How did you feel entering unknown territory? Were you excited and full of enthusiasm to begin your day? Or were you scared, even a little anxious of the […]

Whether you’re communicating with your internal or external stakeholders, data needs to remain up-to-date. Your stakeholders usually have a specific interest in your business. They want to know the most recent information that applies to them. We previously wrote an article about why consistent messaging to your stakeholders is important, but how is this achievable?  Client/Stakeholder […]

Engaging communities throughout the lifecycle of major projects is just as important as in pre-planning phases. Hearing feedback as your projects progress is not only important in proactively managing your community but also in understanding risk. The risks we are talking about here are those that are often detrimental – those that can quickly bring projects to a grinding halt, turn governments or […]

Our job in Support is to make sure your Customer experience using Consultation Manager is easy for you, our clients. Whether it’s helping you directly, or making it easy for you to locate the resources to find the knowledge yourself. While we’ve always had these options available, our new Support portal aims at making this […]