7 Tactics to Maintain Positive Stakeholder Relationships

A well-developed stakeholder communications plan is essential for building positive stakeholder relationships. However, this leads to the question, what is an effective engagement strategy? The key is to find a balance and ensure the right tactics suit the appropriate stakeholders. If you get the process right, then your stakeholders will champion your project. They will help your project […]

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Steve and Jack take on the UK

Have you ever gone on an adventure to a place you’ve never been to before? Maybe the destination was a foreign land, or perhaps you went camping for the first time. How did you feel entering unknown territory? Were you excited and full of enthusiasm to begin your day? Or were you scared, even a little anxious of the […]

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support-portal

Check out our new and improved CM Support Portal

Our job in Support is to make sure your Customer experience using Consultation Manager is easy for you, our clients. Whether it’s helping you directly or making it easy for you to locate the resources to find the knowledge yourself. While we’ve always had these options available, our new CM support portal aims at making […]

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CM Customer Success: Our new way to better help our clients

It’s no secret the CM customer success team strives to deliver timely and exceptional customer service. Recognising you, our clients, are integral to our success, we are excited to announce the expansion of our Customer Success team! What does this mean? In the past, Enterprise Clients have been allocated a single point of contact as an Account Manager. Moving […]

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Let’s Talk About Consultation Manager’s Support Team

Have you previously contacted Consultation Manager’s Support Team?  As Customer Success Manager, it is my role within the organisation to ensure your customer experience and needs are met, with the highest level of satisfaction. We have been doing a lot of work behind the scenes to build a crew of enthusiastic, passionate and innovative individuals. […]

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Consultation Manager welcomes Chelsea White as the new CEO

At Consultation Manager, we are very excited to announce our new CEO, Chelsea White. Chelsea started working with Consultation Manager in 2014 and since, has exceeded expectations through her business growth and development. Chelsea’s success began at just 18-years-old, when she started her own profitable business which helped shape her personal approach to Business Development and Account […]

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Financial year reflections in the world of Customer Success

Financial Year Reflections is the perfect time to praise your successes and challenges, both personally and professionally. It’s also the best time to determine where you want your path to take you in the future. On June 30, four Brisbane-based Customer Success leaders, did exactly that. Consultation Manager’s CEO, Chelsea White and the other Customer […]

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consistent-messaging-stakeholders

Why consistent messaging to your stakeholders is important

A basic rule of thumb is to keep clear and consistent messaging throughout all your business strategy efforts. This includes a clear to your internal team and stakeholders. Confusing your stakeholders is incredibly dangerous. The increase of social media use makes it very easy for unhappy stakeholders to publicise their dissatisfaction on the web. Stakeholders have a vested […]

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Case Study – GHD & TMR Bruce Highway Upgrades consultation

As part of a major highway upgrade project in Queensland’s North Coast Region, the Department of Transport and Main Roads (TMR) and GHD worked together to ensure local residents were informed about the project, their needs considered and their voices heard. Finalists in the 2016 Champions of Innovation Award in Community Engagement, GHD’s Stakeholder Engagement team […]

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