Consultation Manager Blog

Actionable tips, industry insights and genuinely good reads. Get it all on the CM Blog

Financial year reflections in the world of Customer Success

Financial Year Reflections is the perfect time to praise your successes and challenges, both personally and professionally. It’s also the best time to determine where you want your path to take you in the future. On June 30, four Brisbane-based Customer Success leaders, did exactly that. Consultation Manager’s CEO, Chelsea White and the other Customer […]

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consistent-messaging-stakeholders

Why consistent messaging to your stakeholders is important

A basic rule of thumb is to keep clear and consistent messaging throughout all your business strategy efforts. This includes a clear to your internal team and stakeholders. Confusing your stakeholders is incredibly dangerous. The increase of social media use makes it very easy for unhappy stakeholders to publicise their dissatisfaction on the web. Stakeholders have a vested […]

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Case Study – GHD & TMR Bruce Highway Upgrades consultation

As part of a major highway upgrade project in Queensland’s North Coast Region, the Department of Transport and Main Roads (TMR) and GHD worked together to ensure local residents were informed about the project, their needs considered and their voices heard. Finalists in the 2016 Champions of Innovation Award in Community Engagement, GHD’s Stakeholder Engagement team […]

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Online Engagement vs Offline Engagement: Is one more successful than the other?

Imagine yourself sitting in a town hall meeting discussing the latest traffic project in the city. An individual stands up and angrily expresses their opinion about a problem, but you don’t necessarily agree with them. You might not be alone either. That angry member of the community might only represent a small percentage of the […]

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Reducing Public Outrage: Six Effective Strategies

Last year we were fortunate enough to attend a workshop with internationally renowned Dr. Peter Sandman, who is an expert in managing public outrage and risk communication. We aren’t by any means experts in this area but we felt compelled to share some of our key learnings. In our previous article, Managing Stakeholders in High-Stress […]

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New feature release! Lotus Notes Add-in

Consultation Manager are excited to announce its newest add-in feature! Specifically designed for our clients using Lotus Notes, you’ll now be able to import data directly to your system – saving time, reducing double handling and protecting your sensitive information. Whatever the occasion or reason, we have all been pushed to our limits when a […]

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Leading the Pack: Acquisition Improves Client Offering

Since its inception in 2003, Consultation Manager has been a global leader in stakeholder data management solutions. In the past 14 years, the product has been used on more than $500 billion worth of projects and by more than 12,000 users across Australia, New Zealand, UK, Canada and Asia. To continue to grow in 2017 […]

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