Consultation Manager Blog

Actionable tips, industry insights and genuinely good reads. Get it all on the CM Blog

Case Study – The City of Gold Coast

Who: City of Gold Coast Goals: To ensure residents, local businesses and industries communication activities are effectively managed. To meet the reporting requirements of the International Games Federation. Background: The Gold Coast, located in Queensland, is a majestic destination including beaches, amusement parks and an energetic atmosphere. Establishment of the Gold Coast 2018 Commonwealth Games Corporation […]

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Steve and Jack take on the UK

Have you ever gone on an adventure to a place you’ve never been to before? Maybe the destination was a foreign land, or perhaps you went camping for the first time. How did you feel entering unknown territory? Were you excited and full of enthusiasm to begin your day? Or were you scared, even a little anxious of the […]

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Keys to driving a consistent message

Whether you’re communicating with your internal or external stakeholders, you need to provide consistent messages and your data must remain up-to-date. Your stakeholders usually have a specific interest in your business. They want to know the most recent information that applies to them. We previously wrote an article about why consistent messaging to your stakeholders is important, but […]

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4 Ways your Organisation can De-risk Community Feedback

Engaging communities throughout the lifecycle of major projects is just as important as in pre-planning phases. Hearing feedback as your projects progresses is not only important in proactively managing your community but also in understanding risk. The risks we are talking about here are those that are often detrimental – those that can quickly bring projects to a grinding halt, turn governments or […]

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support-portal

Check out our new and improved CM Support Portal

Our job in Support is to make sure your Customer experience using Consultation Manager is easy for you, our clients. Whether it’s helping you directly or making it easy for you to locate the resources to find the knowledge yourself. While we’ve always had these options available, our new CM support portal aims at making […]

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CM Customer Success: Our new way to better help our clients

It’s no secret the CM customer success team strives to deliver timely and exceptional customer service. Recognising you, our clients, are integral to our success, we are excited to announce the expansion of our Customer Success team! What does this mean? In the past, Enterprise Clients have been allocated a single point of contact as an Account Manager. Moving […]

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Let’s Talk About Consultation Manager’s Support Team

Have you previously contacted Consultation Manager’s Support Team?  As Customer Success Manager, it is my role within the organisation to ensure your customer experience and needs are met, with the highest level of satisfaction. We have been doing a lot of work behind the scenes to build a crew of enthusiastic, passionate and innovative individuals. […]

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Consultation Manager welcomes Chelsea White as the new CEO

At Consultation Manager, we are very excited to announce our new CEO, Chelsea White. Chelsea started working with Consultation Manager in 2014 and since, has exceeded expectations through her business growth and development. Chelsea’s success began at just 18-years-old, when she started her own profitable business which helped shape her personal approach to Business Development and Account […]

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Financial year reflections in the world of Customer Success

Financial Year Reflections is the perfect time to praise your successes and challenges, both personally and professionally. It’s also the best time to determine where you want your path to take you in the future. On June 30, four Brisbane-based Customer Success leaders, did exactly that. Consultation Manager’s CEO, Chelsea White and the other Customer […]

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consistent-messaging-stakeholders

Why consistent messaging to your stakeholders is important

A basic rule of thumb is to keep clear and consistent messaging throughout all your business strategy efforts. This includes a clear to your internal team and stakeholders. Confusing your stakeholders is incredibly dangerous. The increase of social media use makes it very easy for unhappy stakeholders to publicise their dissatisfaction on the web. Stakeholders have a vested […]

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