Consultation Manager Blog

Actionable tips, industry insights and genuinely good reads. Get it all on the CM Blog

Customer Success: Our new way to better help our clients

It’s no secret the Consultation Manager team strive to deliver timely and exceptional customer service. Recognising you, our clients, are integral to our success, we are excited to announce the expansion of our Customer Success team! What does this mean? In the past, Enterprise Clients have been allocated a single point of contact as an Account Manager. Moving […]

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Let’s talk about Consultation Manager support

Did you know Consultation Manager have a dedicated Support team? As Customer Success Manager, it is my role within the organisation to ensure your customer experience and needs are met, with the highest level of satisfaction. We have been doing a lot of work behind the scenes to build a crew of enthusiastic, passionate and […]

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Consultation Manager welcomes Chelsea White as the new CEO

At Consultation Manager, we are very excited to announce our new CEO, Chelsea White. Chelsea started working with Consultation Manager in 2014 and since, has exceeded expectations through her business growth and development. Chelsea’s success began at just 18-years-old, when she started her own profitable business which helped shape her personal approach to Business Development and Account […]

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consistent-messaging-stakeholders

Why consistent messaging to your stakeholders is important

A basic rule of thumb is to keep a clear and consistent message throughout all your business strategy efforts. This includes a consistent message to your internal team and stakeholders. Confusing your stakeholders is incredibly dangerous. The increase of social media use makes it very easy for unhappy stakeholders to publicise their dissatisfaction on the web. […]

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Case Study – GHD & TMR Bruce Highway Upgrades consultation

As part of a major highway upgrade project in Queensland’s North Coast Region, the Department of Transport and Main Roads (TMR) and GHD worked together to ensure local residents were informed about the project, their needs considered and their voices heard. Finalists in the 2016 Champions of Innovation Award in Community Engagement, GHD’s Stakeholder Engagement team […]

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