Consultation Manager Blog

Actionable tips, industry insights and genuinely good reads. Get it all on the CM Blog

Case Study – The City of Gold Coast

Who: City of Gold Coast Goals: To ensure residents, local businesses and industries communication activities are effectively managed. To meet the reporting requirements of the International Games Federation. Background: The Gold Coast, located in Queensland, is a majestic destination including beaches, amusement parks and an energetic atmosphere. Establishment of the Gold Coast 2018 Commonwealth Games Corporation […]

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Steve and Jack take on the UK

Have you ever gone on an adventure to a place you’ve never been to before? Maybe the destination was a foreign land, or perhaps you went camping for the first time. How did you feel entering unknown territory? Were you excited and full of enthusiasm to begin your day? Or were you scared, even a little anxious of the […]

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Keys to driving a consistent message

Whether you’re communicating with your internal or external stakeholders, data needs to remain up-to-date. Your stakeholders usually have a specific interest in your business. They want to know the most recent information that applies to them. We previously wrote an article about why consistent messaging to your stakeholders is important, but how is this achievable?  Client/Stakeholder […]

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4 Ways your Organisation can De-risk Community Feedback

Engaging communities throughout the lifecycle of major projects is just as important as in pre-planning phases. Hearing feedback as your projects progresses is not only important in proactively managing your community but also in understanding risk. The risks we are talking about here are those that are often detrimental – those that can quickly bring projects to a grinding halt, turn governments or […]

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support-portal

Check out our new and improved Support Portal

Our job in Support is to make sure your Customer experience using Consultation Manager is easy for you, our clients. Whether it’s helping you directly, or making it easy for you to locate the resources to find the knowledge yourself. While we’ve always had these options available, our new Support portal aims at making this […]

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Customer Success: Our new way to better help our clients

It’s no secret the Consultation Manager team strive to deliver timely and exceptional customer service. Recognising you, our clients, are integral to our success, we are excited to announce the expansion of our Customer Success team! What does this mean? In the past, Enterprise Clients have been allocated a single point of contact as an Account Manager. Moving […]

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Let’s talk about Consultation Manager support

Did you know Consultation Manager have a dedicated Support team? As Customer Success Manager, it is my role within the organisation to ensure your customer experience and needs are met, with the highest level of satisfaction. We have been doing a lot of work behind the scenes to build a crew of enthusiastic, passionate and […]

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Consultation Manager welcomes Chelsea White as the new CEO

At Consultation Manager, we are very excited to announce our new CEO, Chelsea White. Chelsea started working with Consultation Manager in 2014 and since, has exceeded expectations through her business growth and development. Chelsea’s success began at just 18-years-old, when she started her own profitable business which helped shape her personal approach to Business Development and Account […]

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