Consultation Manager Blog

Actionable tips, industry insights and genuinely good reads. Get it all on the CM Blog
iso-accreditation

Did you know that Consultation Manager has two ISO accreditations?

We actually have two ISO accreditations – 27001:2013 for Information Systems Management, and 9001:2015 for Quality Management.   Recently, I had the invaluable opportunity to attend a 4-day training course to learn about ISO accreditations and their importance to an organisation. Not only did the training teach me to understand existing accreditations, but it also helped me critically evaluate our existing management system […]

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merging_contacts

Did You Know You Can Merge Contacts In Consultation Manager?

In the Customer Success team, we’re obviously quite well versed in Consultation Manager and its features.   But we’ve found in our conversations with you, our clients, there are a couple of handy features you might not know about or would like some extra information on.   So, we’ve decided to start a series where we’ll be exploring a different feature […]

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7 Tactics to Maintain Positive Stakeholder Relationships

A well-developed stakeholder communications plan is essential for building positive stakeholder relationships. However, this leads to the question, what is an effective engagement strategy? The key is to find a balance and ensure the right tactics suit the appropriate stakeholders. If you get the process right, then your stakeholders will champion your project. They will help your project […]

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Big Data Myths and Facts

Big data describes the collection of large volumes of structured and unstructured information. This includes; emails, social media likes and comments, stakeholder conversations and much more. Bill McCabe wrote an article about Big Data stating, “In 2013, big data accounted for a $10.2 billion industry, and is estimated to reach an astonishing $54.3 billion this year.” He explains Big Data doesn’t necessarily involve focusing on using the […]

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Demographic profiling – know your community

When preparing a community engagement strategy, you need to know who your community members are, because if you don’t understand key aspects of your community, such as their history, age, social and economic characteristics or even their political persuasion, your engagement may not be as effective as it could be… Here’s what you need to know […]

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Engaging-with-financial-industries

Engaging with Financial Industries

For years, the bond between a bank and its customers has served as the operational backbone of business processes. Engaging with Financial Industries isn’t something that develops overnight. Trust, dialogue, and consideration need to be continually built upon to form relationships with customers. A study by Gallap suggests each engaged customer is likely to bring banks 37% more annual revenue compared to […]

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Barriers to internal knowledge sharing

Most organisations have two types of employees: People who embrace internal knowledge sharing and creating meaningful and transparent data or, members who keep business information to themselves. Modern, effective businesses aim to reduce the number of employees who hoard knowledge. Data transparency contributes to increased productivity, improves data transparency and helps prioritise work. The goal for organisations […]

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