4 Ways your Organisation can De-risk Community Feedback

Engaging communities throughout the lifecycle of major projects is just as important as in pre-planning phases. Hearing feedback as your projects progresses is not only important in proactively managing your community but also in understanding risk. The risks we are talking about here are those that are often detrimental – those that can quickly bring projects to a grinding halt, turn governments or […]

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support-portal

Check out our new and improved CM Support Portal

Our job in Support is to make sure your Customer experience using Consultation Manager is easy for you, our clients. Whether it’s helping you directly or making it easy for you to locate the resources to find the knowledge yourself. While we’ve always had these options available, our new CM support portal aims at making […]

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CM Customer Success: Our new way to better help our clients

It’s no secret the CM customer success team strives to deliver timely and exceptional customer service. Recognising you, our clients, are integral to our success, we are excited to announce the expansion of our Customer Success team! What does this mean? In the past, Enterprise Clients have been allocated a single point of contact as an Account Manager. Moving […]

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